Digital Accessibility Statement and ADA Notice

Digital accessibility statement

The Highlands Ranch Metro District is fully committed to providing accessible facilities, elements, and channels of communication to all members of the public. As part of this commitment, the Metro District has a policy of providing an accessible website compatible with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodation, please submit a Digital Accessibility Request or call us at 303-791-0430.

Accessibility features

• Keyboard accessibility
• Sufficient color contrast
• Alternative text
• Form labels
• Video captions
• Text-zoom

Accessibility evaluation

To help ensure that all people have the same experience on this website, it has also been tested and reviewed by disabled individuals using various assistive technology. Additionally, we have also commissioned third-party accessibility auditors at Be Accessible, Inc., to confirm accessibility and provide guidance with accessibility remediation.

Technology is constantly evolving, and new techniques to implement web accessibility are increasingly available. We will continue to review our website and apply additional accessibility as needed.

Please note this site may link out to third-party websites, such as state or partner agencies, that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Progress-to-Date Report

• View Oct. 1, 2024 Progress Report
• View July 1, 2024 Progress Report

Report an accessibility issue

The Metro District has designated General Manager Stephanie Stanley as its accessibility officer for website disability-related accommodations.

Accessibility is powered by your willingness to share your experience on our site. If you have any specific questions, concerns, or general feedback about the accessibility of any of the content on our website, you are encouraged to submit a Digital Accessibility Request through our online form. Feedback may also be submitted by:

• Email: info@highlandsranch.org
• Physical address: Hendrick Office Building, 62 Plaza Drive, Highlands Ranch, CO 80129
• Phone: 303-791-0430

Please specify the page/URL of concern when submitting a request. Our accessibility officer or designated staff member will reply acknowledging receipt of the request within 2-3 business days. The issue will be investigated, and follow-up contact will be made within 14 days of receipt of the report to discuss the issue and possible resolutions.

Notice under the Americans with Disabilities Act 

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) the Highlands Ranch Metro District will not discriminate against qualified individuals with disabilities in its facilities, services or programs.

If you feel that you have not been able to access Metro District facilities, services or programs because of an accessibility issue, or have been discriminated against based on your disability, please contact Metro District General Manager and Accessibility Officer Stephanie Stanley.

• Online: Complete the online ADA Grievance Form
• Physical address:
  Hendrick Office Building
  62 Plaza Drive
  Highlands Ranch, CO 80129

Complaints should include name, address, and phone number of complainant and location, date and description of the problem. 

Your complaint will be investigated and you will be contacted with the results, or information on how to further proceed. This form and process are designed to provide you with the opportunity to quickly and effectively resolve any issues as they relate to the ADA and the Highlands Ranch Metro District.